Our warranty & service policies are limited by the brands we work with. We often take on costs ourselves to make it easier and cheaper for you.
Below are the brands and their warranty & service policies:
Brands
Here are all the warranty & service policies for the brands we are working with:
1. Bezzara
Here are our warranty & service policies for all the Bezzara products.
- Duration: 1-year warranty on parts and labor.
- Coverage: Defects in material or workmanship.
- Conditions: Under normal and proper use and maintenance.
- Installation: Must be done by certified service provider.
- Water Filter (espresso machines): Mandatory for warranty validity in professional units.
- Proof: Keep the invoice with the serial number for claims.
- Max Time: Coverage lasts up to 18 months from factory shipment date.
This warranty ensures you’re well-protected while operating your machine. Rest easy knowing we’ve got you covered.
What’s Not Covered?
- Improper installation by non-certified technicians.
- Burnt-out components due to improper boiler refilling.
- Damage due to incorrect wiring.
- Lack of regular maintenance and cleaning.
- Use of non-commercial equipment in commercial settings.
- Return shipping and expedited shipping of parts.
- Normal wear and tear, such as gasket or screen replacements.
- Bezzara parts are unfortunately not under any warranty from us.
How to Claim Warranty
- Contact Us:
- By phone: +1 302 613 0497
- By email: [email protected]
- Provide Details:
Have your original order number ready for verification. - Troubleshooting:
We will primarily troubleshoot over the phone, so it’s important that you’re near the machine when you contact us.
Your satisfaction and peace of mind are our top priorities. Thank you for choosing Voltage Coffee Supply.