Here are the most frequently asked questions we get answered. If you don’t find your answer, contact us here.
General
At Tim’s Coffee, we’re passionate about the art and science of brewing the perfect cup of coffee.
Our mission is to provide businesses with the most innovative, efficient, and high-quality coffee-making equipment available on the market.
We prioritize customer service, quality, and sustainability in everything we do.
Our dedication to bringing you the latest technology in commercial coffee equipment sets us apart.
We work directly with manufacturers to ensure the highest quality and performance standards.
We offer an extended 1-year warranty on all products (unless otherwise stated). We also have a dedicated customer service team trained in coffee brewing techniques and machine troubleshooting.
Sustainability is more than a buzzword for us; it’s a commitment. Many of our machines come with energy-efficient features that reduce power consumption by up to 30%.
We also prioritize brands that have a demonstrable commitment to sustainable manufacturing practices.
Additionally, we offer a line of eco-friendly cleaning supplies specifically designed for coffee machines.
Orders & Shipping
Placing an order is easy!
Simply browse our online catalog, select the product you wish to purchase, and click “Add to Cart.”
Once you’ve added all desired items to your cart, proceed to checkout, and follow the on-screen instructions to complete your purchase.
We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
We also offer alternative payment options such as PayPal, Apple Pay, and Google Pay for your convenience.
We’re actively shipping orders. Expect a shipping time of 3-5 business days. UPS, FedEx, and USPS may have delivery delays. If you haven’t received your order within 10 days of shipment, please contact us for assistance.
For Guaranteed Delivery Dates:
- Opt for a paid, expedited shipping option during checkout.
Shipping Timelines:
- Expedited Orders: Usually ship in 1 business day.
- Standard Orders (Free Shipping): Usually ship in 3-5 business days.
Additional Notes:
- We’re working fast, but order changes may not be possible once processing has started.
- Your order may arrive in multiple packages from different warehouses.
- No extra shipping charges apply for multiple packages.
- Depending on the brand, we might only ship to some countries.
For time-sensitive orders, remember to choose expedited shipping at checkout.
Note: Some brands have slightly different shipping policies. Read more here.
Standard shipping is free for all customers and usually takes 3-5 business days to deliver.
If you want faster shipping, you can get expedited shipping, usually in 1-2 business day. We unfortunately can’t offer that for free.
After placing an order, you’ll get an email with a link to your real-time order status page. This page updates as your shipment status changes. You can also opt for SMS updates on your shipment.
We ship to the United States, Canada, Australia, Mexico, and Jamaica. However, some products may be restricted for international shipping due to distributor or manufacturer agreements.
Learn more about all the brand’s different shipping restrictions here.
If you think your item arrived damaged, please reach out to our Customer Service team. Do this within 5 days of getting your order. We’ll arrange for an exchange or a refund.
For more information, view our full shipping policy.
If your package hasn’t arrived, don’t panic. Most missing packages show up within six days. Here’s a checklist to help you locate it:
- Confirm Shipping Address: Double-check the shipping address listed in your Order Confirmation email.
- Look Around: Check hidden spots around your home or building. Also, ask neighbors if they’ve seen your package.
- Wait Six Days: Sometimes carriers mark packages as “Delivered” by mistake. Wait six days to see if it turns up.
- Check Mail Area: Look in your mailbox or any other location where you usually receive mail.
- Look for a Delivery Notice: If there was an attempted delivery, you should find a notice with instructions.
- Contact the Carrier: Use your tracking number to file a claim with the carrier.
- FedEx: Submit a claim or call 1-800-463-3339
- UPS: Submit a claim or call 1-866-742-5877
- USPS: Submit a claim
- Still Missing?: Contact us, and we’ll help resolve the issue for you.
If you require your order by a specific date, it’s crucial to confirm the item’s availability. Here’s what you can do:
- In-Stock Items: Typically, these ship within 1-5 business days.
- Check the brand: Check the shipping page for brand-specific shipping time.
- Time-Sensitive Orders: Contact us before placing your order to confirm availability.
By taking these steps, you can better ensure your order arrives when you need it.
If the order hasn’t been shipped you can both change or cancel the order. If it has, you unfortunately can’t. Usually the order gets shipped the next day.
When you buy a commercial espresso machine, we offer a free installation. You can learn about all the details surrounding it here.
Check the email you put in when you ordered, and it should be there. If it’s not, check the spam inbox.
If it’s not there either, contact us.
Equipment
Each product has its condition detailed on its listing page. And nearly all is completely new.
Pre-owned items are cleaned and tested by a professional technician.
We offer refurbished machines at competitive prices. These are units returned to the manufacturer or bought secondhand. Our team disassembles, repairs, tests, and cleans each machine. While they won’t come in original packaging and may lack some non-essential accessories, they are fully functional.
Note: Refurbished items may have cosmetic blemishes, as shown in the product photos. All our equipment comes with a 100% guarantee.
A demo unit is typically displayed at trade shows or manufacturer showrooms or used for light product training. Unless stated otherwise, these machines come with all factory accessories and are in near-new condition.
The warranty depends on the brand you buy. For all the details, check it out here.
Our return policies are limited by the brands we work with. You can learn more about all the different policies here.
Price
Sales tax is based on the shipping address for your order. If your ship-to address is in a location that requires sales tax, it will be automatically calculated at checkout. For any exemptions, please see checkout details.
Yes! We offer a price match guarantee.
If you find a better price, click here to request a match.
Once we receive your returned item, we’ll process your refund in 7-10 business days.
Keep in mind that your bank may need additional time to post the refund to your account. All refunds go back to the original payment method.
To use a coupon or promo code, add it in the “Discount Code” box in the checkout.
It’s on the right side, under your chosen items. Click “Apply” to update your total.
The information on this site is for general knowledge and isn’t a substitute for professional advice tailored to your specific situation. For personalized guidance, consult a local technician or service provider.