Summary
Almost 90% of reviewers who have left a negative review expect a response from the brand. Whether it’s a public reply, an offer for a future discount, or a private, offline discussion, shoppers want to know their feedback is taken seriously and that they’re valued by the brands they’re supporting.
During this webinar, you’ll learn:
- The 8 golden rules for responding to negative feedback
- Ways to enable your customer support team to respond
- How to prioritize feedback to respond to positive reviews
